Scam site stay away at all costs! Acai berry scam!

I have also been scammed, I am being charged by a company that appears on my credit card bill as Healthcare Payment Sol Ocala Fl, this is the second time I have been charged this. I have contacted Acai burn to cancel my account which they said they had but I had to cancel my account with their affiliated companies. I emailed the ones that they gave me. Since I have been charged I have phoned acai burn about this and all I am told is that my account is closed. My credit card company is looking into it but they do not have a phone number for this company either.
STAY CLEAR OF ACAIBURN THEY HAVE MANY AFFILIATED COMPANIES WHO CHARGE YOU.

how do i stop them from sending another bottle out to me? i can’t afford to pay another amount!! is there a number i can call?

hey guys same with me they charge me 61 ponuds 5 this month.thats funy coz i cancel my bank account and they still took it more 60 yesterday anyone to give me some advice on how can we stop this fraud.ive got to childrens to feed.not a bonch of liars at this moment want i want is just kill them belive me.

ordered last wk saw ad while on face book like an idiot i fell for it. stumbled on this site an hour ago and rang my credit card company cancelled my credit card account was told that should stop them now they no longer have an account to access. emailed the robbin b*$+>^!$ told them not to even send me thier bottle of rubbish. a payment of £62 went out yesterday hopefully thats the end for me a very expensive lesson learnt.

cant bvelieve ive fell for this scam just found this review site and feel such an idiot. after ordering last week i decided to check on how long it takes to come through thats when i found this site got a confirmation email after ordering with a fone number and when i tried to ring its disconnected. if i cancel my card straight away will it stop them taking any money ??? some body help i cant afford huge payments like some have had taken

Incidentally do not buy JoLife Cleanse either, same con, same
charge of £76.69 not mentioned the first time you receive the trial. It does not work.

I’d like to thank the young lady in Harrogate who so highly recommended the product. I should be old enough not to fall for such con tricks!
I received 1 month supply instead of the free trial and was billed before I had time to turn round. Instead of the special price of £69 I was billed £76.69 TWICE!
You might as well take two baby aspirins for the good it does.
I have managed to get hold of them and cancel the order over the telephone and have received confirmation from “no-reply@globalcustomersupport.net” bearing no reference whatsoever to order numbers etc. so a very dubious cancellation confirmation. I have also managed to talk to one of their staff and asked him to confirm that the order was definitely cancelled. Which he did – for all it is worth!

fanx for the heads up ppl,cant b dealing with all that crap

SCAM~!!!!!! THEY KEEP SENDING YOU BOTTLES. IT TOOK ME THREE MONTHS TO ACTUALLY GET THROUGH TO THEM. BY THE TIME I DID THEY HAD SENT ME OUT THREE MONTHS WORTH TAKING OFF 180 POUND A MONTH AND HAVE TOLD ME ITS BEEN CANCELLED BUT I WONT GET MY MONEY BACK :@ :@

what a scam…i found them to be so unhelpful…wont return calls.as for the free trial pack…what a scam..no such when they say it’s not your lucky day today…be warned do’nt go near them…YOU HAVE BEEN WARNED STAY AWAY FROM THIS COMPANY FOR GOD SAKE!!!!

PS; STILL WAITING ON A REPLY EMAIL WAS SENT 3MONTHS AGO!!!!BAD NEWS!!!!

Cannot believe I fell for this. Supposed to be free, but now find £79.20 taken from my account. I have cancelled my cards but the bank say there may be more money taken from it as this is a continuous subscription. Useless trying to contact the company (supposed to be Singapore based.) If this stops just one person from having unauthorised money taken from them, then it has done some good. BEWARE. As they say, if it seems too good to be true, it probably is.

i am disgusted that i have been ripped off alot of money an my bank wouldnt even stop it even tho i told them that i wanted these unauthorised pos cancelled.they said because i had given my details for the trial sample it was basically my fault that i have had over a hundred pound taken out of my bank possibly even more.when i phoned the company up they gave me a cancellation no an told me to send the other bottle that i hadnt ordered back an they would reimburse me the money bk plus the money that was taken out would be given back within 10 days.im still waiting now and i dont know what else to do i feel like im banging my head at a brick wall.if anybody has any advice on how i can sort this out as i have been unable to pay some bills which urgently need paying because of this.

I have read others concerns and i am also a victim of this scam as I end up with a £75.81 being debited from my account. It seems they are from Singapore as it has been on my bank account description. So, it not matter of sending complainant emails but the government must take serious steps to stop this and though sanction should be taken against this people. We can keep on sending emails but they are still operating out there and making billions of £ or $ of fake things. I explain that to my bank and the fraud department are investigating about it and explain to them that i do not authorize any further payment from them and delete any direct debit from that account and requested another card for replacement.

Hi everyone,

I too was victim of this scam – £74 was deducted from my account and I contacted my bank Alliance and Leicester because I thought it was debit card fraud originally! They cancelled my card and then I was informed, by my back that I had set up an agreement with this company. I rang and asked them politley to refund my money they said I had not read Terms and Conditions. I told them I had not agreed to £74 being taken out ( I am a single mum). I asked to speak to the manager. Anyway to cut a lo0ng story short, they emailed me to say they had cancelled my order. I replied that not good enough I want my money back. I heard nothing so yesterday sent two more emails and said if my mo0ney was not refunded by close of business tomorrow I would be contacting Financial Ombudsman, Trading Standards, Watchdog and the Police and get them done for fraud. I have had three emails back to say they have refunded my account as from today. We shall see! My advice is bombard them with threats of conatcing Police, Trading Standards and they will get on the case. Once your card has been cancelled they can no longer draw funds on it as the card number will have changed.

Hope this helps

Jo

I’ve just signed up for two trials for Extreme Acai Fatburn and Coloblast from LD CyberNet Entertainment Ltd in County Durham is this the company and product you are all warning/discussing above? If so, i need to speak to my bank quick.

BEWARE of positive reviews on their website!! I went onto one of these free trial websites through their advertisement. I had not tried the free acai berry clone cleanser free trial as I had already heard it was a scam but I did try the juices from a health shop, I didn’t dotice any change so I went on to type in an honest review, whemn I clicked on the submit button a message popped up stating the review needs to be checked before publishing! So this proves they only show good reviews and you will never see the bad ones!!! Its all fake so be warned!!! Also, all you ppl should not have give your card details to a free trial, that was a massive clue it was a scam!!! NO FREE TRIAL SHOULD ASK FOR CARD DETAILS FOR POSTAGE OR ANY REASON!!! And remember 2 things:
1. Nothing comes for free!!
2. There is no such thing as a quick fix!!

Thank God I read this!! unfortunately I bought from Hollnd & Barrett .. will be seeking a refund asap folks

I have also been scammed! Ordered a free trial before Xmas. My credit card was charged 30 December for £4.23 (shipping) by a company called Global. I went away on the 7 Jan ’10 and i had not received the parcel by then. I returned on the 16 Jan and the parcel had been delivered. On checking my emails i had received an email off the company stating that as i had not cancelled my order within 15 days of delivery, they were sending my next supply! My credit card was charged £75.40 on the 15 January! I rang them up immediately and eventually got through to someone. I explained that i had been away and hadnt had chance to try my trial yet. She explained that it was too late to cancel as the second supply had been dispatched. I cancelled any further orders and i did receive a confirmation email. I asked to speak to manager to complain but she said she just worked in a call centre and no manager there! I asked to speak to her supervisor and she tried to hang up on me! I ot no where with her – she kept saying she was only doing her job! To date i have not received my second delivery (which i have paid for!) I emailed them last week to chase it up and i got a standard email back stating that my order had been dispatched on 30/12/09, which was my orginial trial. So today i rang them and spoke to a bloke who was v condesending in his manner. He said that i had cancelled my order and because of that they have charged me the full price for my trial supply! I explained that i had already paid for the shipping costs of that and his response to that was ‘bad luck’!! I have written to my credit card explaining what has happened to me and not to accept any further charges off this company (none have appeared yet).
I am not sure if this company is the same one everyone else has had a bad experience with, but i hope that my warnings stop anyone being scammed like i have. Expensive lesson.

I also went for the free trial in December 2009 and paid £4.99 with my credit card. Yesterday, I got home to find another tub of pills that I had not ordered and an invoice for £120!!!. Having tried to call them 3 times, each time I got cut off – how convenient. Ive just checked my CC statement only to find that they have also taken a further 2 payments of £76.91 each. I cant believe how stupid I feel for believing that this was real. I just hope that my CC company will understand and reject any future payments. These people need to be stopped.

I bought the trial packs of colon cleanse and acai berry, both of which failed to work. When I rang the company to cancel my subscription, they assuredd me this would be done. However on reading some very bad reviews of this product and the company’s suspect dealings I immediatley cancelled my credit card and fortunetly haven’t had any problems. So if you do buy the free trial, and decide not to continue, cancel your credit/debit card immediately and then contact the company (in my case VIV3 labs) to stop them taking anymore money. This all has to be done within 14 days of your original order, otherwise you enter into a contract with them.

I signed up for a free trial, and they charged my card for it. I thought that wasnt very free, but thought everything would be ok, if the pills worked.

I started using the pills. I used to weigh about 19 stones and after using the pill for about three weeks, I have put on nearly 8 pounds.

As if that wasnt bad enough, more pills arrived in the post, and then I got another credit card bill.

This puts me right up to my credit card limit and now cause Ive put on weight I cant fit into my wedding dress, im due to get married in two weeks.

I also crashed my car the other day. Because of all the stress I cant stop eating chocolate cake.

I really want to stop these credit card bills, but I cant phone the company becuase I dropped my mobile down the sink the other day aswell.

My advice is dont use these pills cause they dont work and they cost lots of money.

went onto a site called steve gets ripped and it looked interesting but after reading the reviews here im now not so sure on ordering the 3 acai products they suggest?

Your livehelp link is coming up as an untrusted connection, so even that cannot be considered safe!!!

Anyone know how to report a website that are endorsing this scam with fictitious customer reviews (I know they are not real as every day I go to the site the reviews have a more recent date on them and none of my posts have appeared).

http://www.weeklyhealthnews.org.uk/latest/helencohen/dietbreakthrough/u1/index.php

You need to cancel your credit cards immediately, and then go through chargeback process to get your money back, if you havent cancelled your cards you need to do it immediately, my CC company were brilliant, and stopped my card within minutes so no way these scammers will get anything else out of me.

Who and where do we need to report them to to get them shut down????

Your terms and conditions are NOT visible at all, you are misleading people into thinking they are getting a FREE trial, when that is not what we are getting at all.

I have cancelled my credit card so you wont be getting another penny out of me!!!!!

I ALSO HAVE BEEN HAVE BEEN MADE A FOOL OF BOUGHT 2 FREE TRIALS FOR £4 07P EACH .THEN GOT MY BANK STATEMENT IN FOUND 2 TRANSACTIONS OF £76 TAKEN OFF MY ACCOUNT I AM ON PENSION CREDIT AND NO WAY HAVE I ORDERED ANYTHING ELSE FROM THIS COMPANY WHY IS THIS SCAM BEEN ABLE TO GET AWAY WITH THIS FOR SO LONG AND PEOPLE BEEN ROBBED.GET THEM STRUCK OFF THE NET FOR GODS SAKE ITS MADE ME STOP INTERNET SHOPPING IS ANYBODY DOING ANYTHING ABOUT THIS.

please do not go for a free trail or sign up any thing for acaiburn its completely fraud, i have ordered a free trail for £4.99 and i have got a bottle of 60 acai burn capsules, but when i checked my bank account a week later i noticed they keep on taking money from my credit card for which i have not authorised, they have taken £35 on top, i have tried to contact but not even a single no. is working. only the way i have cancelled the card and requested new card, these company only captures the card details of the customers and get unauthrised payments.

Have suffered like so many of you above but have now received ‘ACAIFORCE’, phoned up again to cancel acaiberry and quoted my cancellation ref No. and was told that this product has nothing to do with them. It came in a dhl bag with no invoice number and only a flyer to congratulate me on my decision to continue using ACAIFORCE. I have tried to phone their Toll ‘free’ number but it doesnt exist (866)-989-8945 and apperently Clint Williams is my customer relations manager, anybody else now receiving this product, pleaes help

Does anyone know if this is the same for the “free trial” colon cleanse? I just signed up an hour ago for it and now I am freaking out that I am going to be conned!! Their customer services are only open until 6pm so once they open in the morning I am going to phone straight away and cancel! If I dont succeed with that I will cancelo my VISA. Please let me no! Thanks

Hey Steve Benoit,

What a joke you are trying to defend your subsrciption. You are a bunch of crooks and you know it. Your terms and conditions are not displayed on the page, all tyou promote is free trial, just pay shipping. How come all these people continue to complain about £££ being taken from their account. Dont be such a joker, your product terms and conditions are a complete SCAM. Anyone reading what i have written, believe me from first hand exprience that they rip you off. Almost happened to me until the last minute when i checked.

One final thought for Steve Benoit, if you didnt mean to cause any inconvenience to customers, then your company are full of incompetent idiots or are just plain thieves. Which one is it???

Hello,

If there was some confusion about your subscription, we honestly didn’t mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

thanx everyone for letting me know all this information as i have nearly just signed up for this myself i thought it was too good to be true with the free offer but then i saw the bit about taking the money out of my bank every month so i thought id read up on feed back 1st and im glad i did now not getiing scammed by these idiots x thanx x

I have been similarly caught by another Acai berry supplier. £150 from my account for 30 days supply. Would you like full details to add to your site?

jst would like 2 say thankyou i was jst about 2 sign up for acai burn trial costing me 95p handle fee then 69 pound a month after if i never looked it up 2 see if i coulkd get it cheaper i would ov done what yous have all done thankyou very much x

i signed up last year and when i tried to cancel the wouldnt let me but instead doubled what theyre sending me now they send me 3 bottles a months and theyre taking 180£ a month and they wont stop ive tried everything!

I was stupid enough to order a free trial,(too good to be true when thinking about it) i then came across this web site and panicked i had given my bank details to a company called Absolute Acaiberry (I think its all the same company but they use differant names) I immediately rang my bank and cancelled my credit card account and they opened another one straight away with a new account number. I then rang a number ( which was on a previous review) 08082 389891 i cancelled the order with them and got a cancellation number so hopefully that will be the end of it. These people should be stopped and not be allowed to advertise on the internet.

the scammers just got scammed i sent away for a free trial
they sent me the bottles before actually taking the money out my bank acc so cancelled the delivery done this four times it works also have there acc number if u wnt ure money back can get

i was about to order when i discovered your website. thanks and hope all these people will get back their money.

WARNING to all out their I also fell for this con last year . To my horror i now find they have now started sending me more rubbish called Big Time a body building capsule and have chared £59 to my account not only did i not order this i didnt know anything about it till today so much for their 12 day trial period My only option is to close my account ive been told I HAVE REPORTED THIS TO THE POLICE On my Bank Statment they call themselves ALWAYSLEAN

ordered the trial and have had it for about a month and a half now. got charged the shipping fees. Now i check my bank account and believe im getting charged and not even recieving the tablets. surely we can sue them for false advertising?

to cancel your subscriptions call uk 08704798221 int +442031399104 get a cancellations ref no also to be on the safe side cancel you cedit/debit cards

good luck

DO NOT BUY WHAT A SCAM AND THEY RIP U OFF!!!!!!!..I as a women come across this site and thought free trail that sounds good and cheap so ill give it ago…only to find out that i had gone 100 pound over drawn on my account because at the end of the free trail month they will keep taking money out.i havnt yet recieved anymore pills from this site but they have taken the money out..im on the case to the bank to stop them taken my money..and cancelled my account with them (acaiberry)!… go to a uk site not one you dont trust.

I also have been conned by this company they have just taken £147. from my account even although I had cancelled I don’t have a lot of money so I’m now skint for the rest of the month but I am annoyed at my bank who say they cant stop this transaction from happening again as I agreed to it when I said I hadn’t he said you should have read the small print ‘aye rite’ but after reading what some of you have said they would just used my detail through another company name I have now cancelled my bank card I hope this info helps stop someone making the same mistake as me
M

hi guys
i have been conned too, my account has been debited 344euro its scandalist. what do you do, if you cancel your card does that work will they stop sending these pills. i havent even used them i just ordered them because it came up free trial. there is no email address on the invoice so what do you do.
someone please help me as i cant afford that money going out of my account.

ruth from ireland

Hi folks….
Yes….add another one to the list of people ripped off by this Fraud.
I ordered a few weeks ago for my wife as it seemed a good free trial.
Only by checking my statement did i realise something was wrong and i contacted my bank TSB.
My bank advised me that my card should be suspended and i agreed.However apparently once i activate my card the con merchants will still withdraw from the account hehe….
How sad that we have all been ripped off for benig honest and yet we have no protection.As one of the ladies mentions we end up trying to chase ghosts as evidence for the bank fraud team!!!!!!!…….
Yes lets stick together and contact the police,trading standards and the press.
One final point i know what i would do if i ever get my hands on the master con behind this.

Guys,

I noticed the website in question and almost signed up for it. Only for a internet search on the product I would have, but thankfully I found this sight. First of all I wish to thank you for taking the time to post your experiences, I pretty sure for every one of you that did there are ten others who did not. I have experience of recurring subscriptions (from legitimate companies ie Xbox live) I didn’t actually want a re-subscription but they give it anyway and billed me. The bank said because I hadn’t actually cancelled I was liable and had to pay. I was also advised my only other option to recover the money was to sue Microsoft and this would be expensive, very expensive. So I had to pay. I did get some good advice from the bank though. Basically do not give your credit card number out unless you have read every word of the small print and understood it. Furthermore if you phone the company in question record the call, also write a letter of cancellation and photocopy it for proof. also if you see anything on your credit card bill unwanted call the bank immediately and tell them of unauthorised transactions and to place an IMMEDIATE suspension of the card giving the reason you suspect fraud. The bank will instantly stop all further transactions on the card. Also you must request a replace card with a different number. You may also want to take the step of reporting it to the police and trading standards, they are duty bound to investigate and will pay the company in question a visit. I’m sorry all of you have been ripped off, I now it’s not much consilation but you do have my thanks for stopping me having the same fate.

Thomas – Scotland

i recieved a phone call this morning saying my card had being used in a fraudulent way, i then got redirected 2 somone from the fraud team at my bank, they started going on about transactions being taken from my account, one’s of which i have not authorised , i was then told that my card had been charged twice this morning, 1 for a value of 50 something pound then another for 33 pound something, the bank then informed me that this has being happening now for a few months, and then they told me to get in contact with the people, ( the people what people) i cannot find any contact details for these robbing scumbags, christmas is 2 weeks today and money that i had put aside to pay bills and get my kids the last bits has now gone, the bank cant help and i would like to know how long it will take to get money back, who are these people and what kick do they get out of making our lives hell like they are doing

I had £132.00 taken from my card and a further £178.00 the next day. Do not sign up to this scam

if i send them back within the 14 days will they not take my money? or do i have to destroy my card?

Hi, I have been scammed too…. some £320 later!!!!!! When I phoned them to cancel my “membership” (I surely didn’t sign up to any) they just listened to my complain and I could feel that I wasn’t the first one to ask for my money back. SCAM!!!! Have cancelled my card but still I am short of £320 for a FREE trial!!!!!

i was also conned into this and i rang the helpline to cancel the order i have still received it but have cancellation numbers.i am going to be very mad if they continue to charge me. the free trial and a shipping of $1.95 actually cost £11.90!!!! i dont think that is right that they can con you!

Please do not purchase the free trial at any cost this is a total SCAM where the company agrees to refund monies on cancellation providing you return the goods within 14 days. When items are returned within the agreed period they still continue and deduct from your account a monthly subscription of $87.62. This happened to me and although I have all documents in writing to prove that the product was returned and even speaking to their customer services to confirm that the terms and condition of the trial period have been met, they agree that they need to refund the money. However, when they try to refund the money they say their system will not allow them to do it. You are instructed to contact your Bank to get them to request the refund. The bank assures me there is no problem in getting the money refunded as they are totally in the wrong but it may take 2 to 3 weeks. I can now see this scam is a very clever way of raising working capital for them to use over a period of time. This money is at an interest free rate and when you think of the number of transactions carried out worldwide in one working day, they can generate a lot of money. The amount of money they end up refunding will be a small percentage when you think of the length/processes you have to go to to get your money back.
PLEASE DO NOT ENTER INTO THIS AT ALL UNLESS YOU WANT TO BE AN INTEREST FREE MONEY LENDER!

please help me!i am so upset tht i got pulled into this free trail i cant get intouch with anyone to find out how i cancel this stupid thing!ive told my credit card company and they told me there is nothing they can do cause i signed up for all this appartently!i dont know wot to do the costs are getting crazy!i was told by my bank to contact trading standards.

This is the biggest con ever going – DO NOT ORDER ACAI BERRY – you are lead to beleive that you are given a free trial and then every month they still keep sending the tablets to you (which i might add do not work) they then take money out of your bank accounts under different company names which will confuse you – HUGE CON – STAY AWAY FROM THEM PEOPLE

Me again,
Could some one be so kind and confirm the address where I need to return these pills to?
The invoice address is PO Box 13579, Linlithgow, EH49 9AH
Unied Kingdom
is this address correct?
Thank you

not sure if ats a scam or not yet i ordered some acia burn then found this web site an was gutted, i got in touch with the company straight away an they gave me a cancellation number an told me to send them straight back for a refund. to be on the safe side i reported my card as lost so they change your number on your card stopped any unwanted payments been taken out,would defo stay away from any free trail websites in the future.

ave been scammed by this god fearless crooks.. i place an order for the 3.99 trial pack about 3wks ago. just check my credit card today found they charged another 82.89pounds
i receive theacaierry by post today.
i rang one number on the enclosed invoice.+442031399104 .They told me that i had sign for this product. that the condition attached is to withdrawn from 3days from the initial trial.This is a scam..SOMEONE SHOULD HELP AND STOP THIS…
i dont know what to do now…

I am kicking myself, I normally do my home work, I checked the product out but not the company. Big mistake..
I received the pills today, then tonight i have come across this website and I am horrified, I went into panic mode to say the least.
I have contacted my credit card company and cancelld my card and they have put a block on the account. So hopefully no further payments will be taken. I get a feeling that this isnt going to be the last I hear of this company. If it is then i will be one of the lucky ones, after reading the above comments, my heart goes out to you all.

by the way…all the blame cant be put on acai bery company in my situation…my bank (lloyds tsb) is probably just as useless because they refuse (YES I SAID REFUSE) to cancel my card because their still investigating the problem. whats to investigate? i have told them the problem, they have refunded me ‘some’ money for it to be taken out again the next week by these scammers!

Dreadful scam! it just wont go away now. I am still getting charges from other random websites about once a week for £73 since i ordered the acai berry free trial… and that was 4 months ago. bank has tried stopping these but everytime i think they have sorted it, it happens again with another company. at the minute i am being charged by AgeDefy (i am only 21, why the hell would i order that)
i would not trust buying anything off the internet again EVER!

Further to my post above, this may be useful…

http://www.tlcinvestigations.co.uk/

Describes the process one lady used to get a refund.

30day FREE Trial my Arse!!!!!!!!

I have been told on the phone 0808 238 9830 that it is actually a 15day free trial and wait for it………the 15 days start from the day you order it not the day you receive it which they conveniently make sure is over a weeks delivery time. I have a cancellation number and hope it works as I am now already £150 out of pocket. They work under so many different names it is difficult to speak to anyone or know who is responsible for the fraud. “Trading Planet” “Getstronger” and “Beauty Sculpt” so far but believe there are more…..
I had to try the product to see if it agreed with me and it doesn’t. I have IBS and thought it would help but It has not. I feel such a fool and wish I had researched this before ordering.

Hi I have read these reviews and feel sorry for the people who fell for this. IO was going to as well but after reading all this changed my mind. Someone was wondring for the addres for these people. managed to get the address whis is about one paragrapg above from the end. these terms were;

Terms and Conditionsclose or Esc KeyUltimate Acai MAX

TERMS AND CONDITIONS

CAREFULLY READ AND AGREE TO PURCHASE TERMS BELOW BEFORE ORDERING:

Offer Details: Start your RISK-FREE Trial now to receive a full one-month supply of Ultimate Acai MAX (retail price for $109.95) and enrollment in autoship program. You’ll have 17 days from the date your order ships to evaluate the product and see the results for yourself. If you enjoy our product, simply do nothing. The card you provide today will be automatically charged the super low price of $79.62 at the end of your 17-day trial period … a 21% savings! The charge will appear on your statement as: Ultimate Acai MAX 800 226 2804. If, for ANY reason, you decide that Ultimate Acai MAX is not for you, simply call 800 226 2804 before the end of the 17 day trial period and return the unused portion. You will not be billed further. Unless you call to cancel, beginning 30 days after your order date, you’ll continue to get a fresh one-month supply of Ultimate Acai MAX every 30 days for the low price of $79.62 (+$3.95 shipping)… a 21% discount! ? charged to your card. Cancel anytime.

Ultimate Acai MAX
3007 Greene Street Hollywood FL 33020
Customer Service: 800 226 2804

Please be advised your RMA number is good for 30 days. If you do not return your product within the 30 day period, your RMA number will no longer be valid. You have 30 days from the date of your last transaction to receive a refund for that transaction.

© 2009 Ultimate Acai MAX. All Rights Reserved.

hope this hepls to get these scammers prosecuted.

The weather is rubbish, and now I find I have been scammed… what a day. On the advice given so far, I decided to report my card as lost. It was a credit card, and the company have assured me that no-one will be able to charge that card ever again. To be on the safe side, I will likely cancel the credit card account altogether when the replacement comes through. And IF anything turns up on my doorstep, it will be refused (if possible) or taken straight down the post office to be returned. Even with the reassurance from the credit card company, I am still worried and feel a little sick – and of course, feel like a complete plank for letting myself get sucked in like this.

I am greatful to this Web site for giving others a chance to learn from our mistakes.

Having also been conned, as well as phoning my bank to cancel the ‘order’ (will take 31days to implement) I read on this page a really useful comment from Tracy Moore. I too sent an email to support@viv3.com and the automated reply has a phone number 0808 238 989. I spoke to someone called Laura May who was very convincing, said she had cancelled my ‘order’ and gave me a cancellation number. I now wait to see if this has been effective.

how do I get out of the scam

This company has taken 3 lots of £78.00 from my Barclaycard,I called credit card company who immediatly cancelled the card and re-embursed me the money back onto my account, I have never heard of these berry Pills and signed up for nothing, I called the number and a automated message came on with a countdown on it, god knows how much the call cost me as I have not had my bill in as yet, this is criminal, thankl goodness for the support of the credit company. Why on earth is a company like this getting away with this scam, it’s shock horror as I read the above stories I have emailed this company with no response, but how can i unsubscribe when I have never subscribed in the first place. It’s criminal and those people responsible who have stolen money will not prosper but will get themselves in deep deep trouble, what goes around comes around!

The Scam goes on,Help Your Health and Global Wellbeing – Bank unable to help because the Terms and Consitions give the authority to take the money. Rang 08082 389891 (as given by JoJo Thank you)they have my details and confirmed cancellation so hopefully all sorted – The Hard Way!!!

was also scamed by these pigs, they tryed to take out 3 different amounts, under different names, on the same day, all amounting to £178.60. I was so angry, the security on my card kicked in, and luckily they blocked the payments. I also had a live web chat with them to have my so called membership cancelled (which i did not sign up for any way) they also told me that the pills you get on your free trial are not free and that if you send them back within the 14 days trial then you will not be billed for anything but after the free trial then you are billed for keping the pills, how then can this be a free trial if you get billed for the pills anyway.

i have been conned to the tune of about 150.00 what i want to know is why are they still allowed to advertise on the web

I think this fraudulent company has many guises, different names, and thousands of victims. I’ve had £75 deceitfully debited from my credit card account, notified the RBS credit card agency immediately in Southend who were not the most helpful or sympathetic. My free trial for post and package only was obviously a sprat to catch the mackerel. Also advised the Office of Fair Trading who ARE responding. Furious that Sky could be instrumental in facilitating this scam by allowing them advertising space on an otherwise reputable website but unable to obtain a Sky telephone number to alert them to it. Publicise this scam through every medium possible and hit back.

Hi,i also was scammed they have been taking money every 5days since the 30th october, so far £120.00.The thing that annoys me most about it all is the lack of help from the bank these so called people who are supposed to protect our money but say that they can not do anything to help.Whilst speaking to the bank today i said so what your saying is that this company is more incontrol of my Fianaces than me as you will not let me cancel (even though i cancel any other dd),they replied you wil have to cancel with them.My husband who placed the order did mansge to have a web chat with the company and hopefully they will stick to the agreement and cancel but i will be contacting the finacial obudsman about this whole situation and my dissapointment with my bank.If my husband placed the order and i used my debit card to pay for shipping, i have entered into anything with them.Have i??????

I have been scammed but luckily enough I worked it out within an hour or so of ordering. The only way I stopped them taking any money was to stop my card at the bank and order another one.

Comment’s the same as above, got in contact with their Customer advice line gave me an address as follows
Trading Planet Ltd
Legal Dept,
56 Thornton Close,
PELTON,
Chester-le-street,
County Durham,
CH2 1H

The same scam has happened to me. I had paid for my samples using my debit visa card, then after a couple of weeks an unauthorized transaction tuck place on my account. I informed the bank that very same day. They canceled my card and issued me with a new on and also sent me a disclaimer form to fill-out so they could investigate the unauthorized transaction. I was surprised to learn that even after canceling my card a further unauthorized transaction tuck place. I rang the bank who informed me that they were powerless to stop such continues unauthorized transactions taking place. I enquired as to how the fraudsters could still continue to make unauthorized transaction on my account now that I have had a new card issued. The bank explained that the new card only has the last four digits changed and the first 12 digits are still the same. The fraudsters only need the first 12 digits of your card to carry out an unauthorized transaction (how stupid is that). The bank has assured me they will refund my account once I have filled in the disclaimer form. They will then send a cancelation request to the fraudsters to return my money if they do not return my money the bank will refund the money bank into my account from their own pocket. (who says banks are bad). I am not sure what protection other cards offer but you should be able to get your money back if it is an unauthorized fraudulent transaction.

As I said in my other message I have cancelled my credit card so no more money has been taken.
I want people to know I have taken the tablets I was sent and I have not lost any weight, so I started ‘weight watchers’ last week and have lost 4lbs by eating nice food and not having to take any tables.
If you want to lose weight try ‘weight watchers’ or ‘slimming world’ (I lost 2 and 1/2 stone on this diet last year).
Looking on the net about the ‘purecleanse’ tablets and seeing what other people passed, I would like to say this is just a lie as none of this has happened, if anything they have stopped me losing weight!!

Hi I was also scammed by this company, and had 2 payments taken from my account with out my authorization. Like JoJo above i eventually got half my money back and stopped any payments coming through my account, DO NOT BUY from this company! With the Money i did get back i looked around at some other options to get the Acai berry. I found this site and then bought from Health Spark after seeing positive reviews. I got the product with in 3 days and am using it now. Have been using their Acai Extreme with my usual healthy diet for 2 months and lost just under a stone. For any one who has had the Acai NIGHTMARE but still wants to try the product to lose weight try Healthspark and if your not happy they offer a money back guarantee, you cant lose

I also have been stung by these fraudsters. I have contacted my bank who say i must show proof of contacting the company. Any body out there got a contact for these scum?

I was alerted to this scam by a friend who had been scammed. I signed up for what I thought was a Free 30 days trial and only discovered that further money had been taken when on her advice, I checked with my card supplier whom I informed that the monies taken were not authorised. Today it turns out that my card supplier could not stop any further monies being taken because their hands were tied because “I had entered into an agreement” with the supplier of the Free Trial. However as far as I was concerned I had never punched a button with I accept terms and conditions and only when I was unable to contact the company via phone and email could my card supplier block any further payments by informing Acai Berry/ Liver Cleanse’s bank. However it appears that I am liable for the £154.04 already taken from the account even though no product has been delivered. I am at a bit of a loss as to what the next move might be probably cancelling my card to be safe. I also erroneously believed that card suppliers were on the side of the consumer when dealing with dodgy suppliers, obviously not. Buyer Beware has to be my responsibility when buying anything on the net, which is a shame for all those who are not dishonest. The company did appear sound with address’s in Consett Co Durham and Dublin but when I researched them today I could only find company records for the Dublin address and nothing for the Consett address. NB there is no such thing as Free on the net so best we all be aware.

This organisation clearly operates without the slightest regard for British and EU regulations concerning distance selling, and it is most surprising that the authorities have not yet taken action against them considering the large number of complaints.

i’m so glad that i found this review site, as i was a whisker away from ordering from these people. thanks to you i have saved myself lots of money and stress. thank you so much, and i hope you all get some money back.

this is a total scam, didn’t know about automated shipping as they call it . Spoke to someone on their 24/7 chat helpline and they gave me a cancelation number and a phone number in america to speak with someone to try and get my money back.FINGERS CROSSED

Okay so i just fell into this yesterday, i have not yet been charged any money
I have spoken on live chat and they said they have cancelled my account and all sister companys, there will be a charge of $87 though if i do not return there items within 14 days.
Should i cancel my card, or just wait it out and see what happens?

have just found out about acaiburn free trial, had the free trial, and payed for shippng as they called it, but noticed that the invoice was from this country. did anyone else notice this? went to use my debit card, only to be refused this by my bank, later when i rang them to find out why this was, i was told that on 3 occasions had some different companys tryed to take out £178.60 from my account, and as a result of this my debit cards were frozen and cancelled thankfully, but i had to deal with the fraud investergation team side of my bank, which was soooooo frightening, i didn’t know what to say, it was horrible to deal with and wouldn’t wish it on any one. so all of you who have beeen scamed by these people, the main thing to do is cancel your cards and ask for new ones, that way they at least havent got your card details have they, to try and take more money out. by the way all my tablets went in the bin as i dont trust what could be in them. they could be god knows what in them. my advice to anyone is………CANCEL ALL CARDS AND THROW TABLETS IN THE BIN ………..

by the way the company that sent my stuff was VIV3 Labs in West Lothian. The debits have come from Global Wellbeing and SmartHealth the email i have been using is
support@tradingplanetltd.com (they have always replied)
customer service number is 08082 389891
It appears that all of these tablets whoever is taking the money seem to come back to VIV3 in Scotland.

The bank told me that cancelling your card doesn’t stop these payments, they will continue. You have to contact the company and cancel your subscription.

If you have only just received your free trial, return the things immediately and email saying they have been returned and are not wanted.

don’t rely on the banks or the law to help you. get onto the company yourself and don’t give up.

I too was scammed for over £300. I noticed two payments go out of my bank, tried to stop my card etc only to be told there was nothing they could do as it was a continuous subscription and it would take 31 days to fully cancel.
Unfortunately i had no details from the company and didn’t know how to contact them.
Thankfully i found this site and got hold of the customer service phone number. I rang immediately and cancelled my subscription.
I tried to complain to the bank who weren’t interested and ended up charging me for going over my limit when i’d already reported these payments. unbeleiveable!!
i emailed the company a few times stating that at no point had i been made aware of the terms, if i had i would have cancelled immediately.
I pointed out that the payments were unauthorised and i had never signed anything nor agreed to any payments, still they said i had agreed to the terms when i took out the free trial.
My mum found an article in a paper from the Money Expert Martin Lewis. I checked out his website and there is some good advice on there.
I HAVE HALF OF MY MONEY REFUNDED
i emailed the company again and stated that if they didn’t refund my money i would be taking my case to the Financial Ombudsman who will seek compensation of up to £10 per hour for the time spent and stress of trying to obtain a satisfactory conclusion. what do you know the same day i had a reply saying £140 had been credited to my account hoorah!!
i know its not the full amount but this has made me ill, sleepless nights, i’ve been worried sick how much more they would take so i am taking the refund as an end to my trauma and a horrid lesson learnt.
Please, all of you out there, don’t give up, don’t let them fob you off. keep at them, don’t get angry their emails are always polite but be persistant and quote things like the “financial ombudsman”, “compensation”, “unauthorised payments” and “treating customers fairly”. They soon get scared and want to shut you up.
Check out Martin Lewis website too:

http://www.moneysavingexpert.com/reclaim/fight-back-fos

GOOD LUCK

O.k everyone listen up!
I have been in touch with Trading Standards/Office of Fair Trading today and they advised me that even though I gave autherisation to pay for the P&P on my Visa Debit card (and the bank ‘Halifax’in this case) told me I was NOT covered legally)But that was not technically true because I did not authorise the other payments they took from my account after then so I am covered by the Visa protection called the Charge-back Process. This means you have to fill out a form with them at your local branch and then the bank will credit back all the money that was taken – that you did not authorise into your account(just temporarily) again whilst the bank investigates the company for the true authority to give it back to them.We all know that they will not be able to justify a legal right for an unauthorised amount paid back to them again!

oh my god i ordered only 1 bottle but they sent 3.after many days like 2 months i checked my credit card account.they took £200 from it.i am really scared..

i too brought the procuct a couple of weeks ago,it was the free trial were i only had to pay £6,now they have taken £80 ot of my account,i’ve tried calling them but they are always ingaged. LITTLE *********

I have just went to there live chat. They asked for my email and number. Then the woman canceled my membership. i still have to pay for the first month, after that I’m free. i hope this helps everyone.

i too have just today seen 2 x £75.01 taken from my account from a company called ‘helpyourhealth’ and i have immmediately told my bank and cancelled my debit card! I too sent for the free trial of acai berry and life cleanse which i received but did not see anything telling me i’d be signing up for a monthly subscription! IM FUMING!!!

I sent away for a free trial of Acai burn all I was asked for was post and packaging I paid it on my husband’ credit card. I have been charged twice for this product and have received nothing from this company. I have e-mailed them and they did not reply. This is a huge scam, my advice is don’t get sucked in, if you are already cancel your card as soon as possible…..

but I’m going to take your advise, to contact my bank and not to make more payments to acai
I read your comments just on time

hi, I ordered free acai product y olmos 4 weeks ago, and I just paid p&p and my acai product arrived yerterday

The only way to stop these people taking money from your credit or debit card is to cancel the card/change the number. My bank has cancelled 2 amounts for nearly £80 each from an address inh Cyprus – I’ve just had another for £82.95 from somewhere in Singapore.

Who says internet shopping is safe?

Mave

acai berry detox 14 day trail customer service number keeps disconnecting me i have emailed them as they have taken three payments in one month of £74.26! i understand the terms and conditions of the subscription but i have recieved no monthly products and if its a monthly subscription why charge me three times in one month its ridiculas and i will be seeking legal advice this has to stop!

I purchase a free trial of acai berry and life cleanse on the 18th august at a cost of £3.69 each for post and packaging only as it was soposed to be a free trial. since then iv had a payment of £16.27 go out of my debit card account on the 15th october and a furher 2 payments of £15 and £75 something go out on tuesday morning at 5.30 am and 5.32am, the transactions were taken by a company calling themselves Face Factor, my card has now been blocked and cancelled and im now waitin for my banks fraud investigation team to send me some for to try and get this money back. I was wondering also if any body col give me a number or email to contact these people. I was extreamly upset on tuesday as all my money i had in my account had gone i was due to do my shopping as i have 3 children 1 of which is a baby who needed milk and nappys. i cant believe what lenghths people go to, to steal money from people they dont even know!!!

http://www.dazzlesmilepro.com/terms-and-conditions.php

this is the terms and conditions of the dazzlesmile product for teeth but it is the same company and the same terms and conditions for all the other problems you guys are experiencing. read the relevant points. You will see they arent fraudsters, they are just very cheeky.

Discovered today that after subscibing to a free trial which cost me over £8.00 that the scumbags have charged me over £73 each (total £146+) for a further supply of Acai Berry supplement and colon cleanser which I have not yet received.
I rang them and finally got through to someone who was on a call site not in the UK who after telling me that I should have read the terms and conditions, gave me a cancellation number.
I then discovered this site and have cancelled my debit card so that they can’t take any more money from me.
Never mind about Watchdog, we should all club together and send someone down to Lothian to see them (and not with cameras)

if you look closely at the details of the offer you will see that they intend to take money out of your account if you do not cancel within the period they give you. they give you a phone nubmer to call and thats that. if your going on a website that offers free stuff you really should be looking everywhere for a catch.

To Sam & Liz
You must immediately cancel your bank card with your banker and report it to every one you can.

i to have been caught with this scam i have been trying to get it sorted since sat my credit card co have not helped either

i have recieved a bottle of acai pills, only today and only just today saw all these reviews, i am now so worried about my money, and am praying they dont get there hands on any, as i only signed up for this so called free trial, but it has became quite apparrent to me that it is a complete scam, how do people get away with this! its an outrage! i would be most grateful if somebody can give me some advice, how often does this site take money from you? and if i were to cancel my account would that prevent them from scamming money out of me? if anyone has got a solution to this problem answers would be most grateful thanks x

Hey People Close your bank account, i got their number through my bank to get my money bank i told them they had to put the money back into my account because i did not receive anything, then i threatened them with the police and said i had proof to take them to court, they soon put the money back in my account, then i closed my account 2 days after and guessed what they took more without asking and they won’t return the money in to any other accounts so be warned. The citizens advice bureau can advise you on where you stand legally. Close your account and keep hounding them to get your money back, be strong. Apparently acai berry actually is used to increase weight in Brazil. Pics are cheap and so are words!!!Don’t let me say i told you so….

I too have had over £200 taken from me. my credit card company have blocked them and reported them to their fraud department. One payment was requested from Panama

Same, same, same, I have lost £180 through my debit card account before it registered and cancelled it.
I feel totally appalled with everything, the scammers, myself for falling for it and the law for not protecting us from this fraud.
Has anybody out there who has been scammed got a real company address for mailing letters to. I’m going to take these ‘b******s’ to jail, if I can!
I did read an email from a one guy who did manage to get some money back from these people, sent him an email but he didn’t reply.
I totally agree that Trading Standards were no help but I did send my four registered letters to the shipping addresses that was on the postage & packaging on the parcels -in Bristol & Scotland but had no replies even though somebody is accepting and signing for the registered post there.
I am going to now pursue the Media(The Guurdian, The Daily Telegraph the Times etc who ran these adverts) they must have a trading companys name and address for those who advertise through them.
LETS STICK TOGETHER And Everyone email/ask BBC Watchdog for their help!

I have had the same experience with HealthScience? they took £82.95 twice. Cancelled my credit card also informed trading standards. I got a cancellation number , phoned twice, and wrote to confirm cancellation. All ignored
Only option to cancel credit card

I have ordered from ThermothinPlus and Ultaclean Plus this morning and immediately afterwards stumbled on this reviews. I feel such a FOOL!!!! I have send an email to ThermothinPlus cancelling any further orders but I can not find an email address for Ultraclean Plus! I have cancelled my debit card with the bank and they said no further payments can be taken on that card butI am worried as it’s a joint account with my husband. AAAAAAAAAARRRRGGGGGHHHH! Help…what else can I do? And they now have my personal details!!!!

the website is a scam if i never looked it up i would of left it! i ordered 1 havent even tried the product i had it in my mind there was something wrong because i recieved 2 1 day after another! so i talked to the live chat and he quickly cancelled it but i dont think they can be trusted! they took me off the auto scheme of sending more bottles of the cr*p so hopefully i shouldnt get anymore but i got charged in total £53.62 even thought i had only 1 receipt of $14… a total scam!!!!!!!

Has anyone by any chance got the North of England phone number for this company that is based in Lanchester (no such a place) – +44 number? I will see on Monday if I get an email from them at my other account, and then the fun starts.

This has terrified me, so I have rung my bank. £4+ has been taken out but nothing else. To give me peace of mind, I have also cancelled my debit card so that nothing can come out if they try, and I will send back what I (if anything) receive.

How do you stop them from taking the money?? Can you just stop the direct debit from your account?

Hi this is for RACHEL who emailed in on the 8th October, I ordered my acai from thermothinplus on the 4th October but am still waiting to receive them. As soon as I realised this was a scam it was too late, so I called my credit card company and told them I had lost my card and they have now cancelled it, so hopefully no more money can be taken. Have you received your acai yet?

This is a total scam. I do not even know how they got my account details! I viewed their website and then was scammed out of £90.00 gradually, sometimes in small amounts so that you don’t really notice and then larger amounts and I didn’t even receive any of their products. MSN needs to ban their adverts to prevent this happening. I eventually had to cancel my bank credit and get a new one. My bank informed me that this so called company was based in Cyprus. PLEASE DO NOT ACCESS THE ACAIBURN WEBSITE!!!

I like all those before me tried the ‘free’ trial and only paid for the delivery…..so I thought. A company called CTT have taken £76.96 from my credit card account again like all others without my permission. It was also done in Singapore currency.
I have had to cancel my credit card so that no more money is taken and filled out forms to hopefully get this money back, don’t hold out much luck according to all the others who were caught out by these, really don’t know what to call them. PLEASE DO NOT TRY THIS ”FREE” (SO CALLED) TRIAL.

I’ve done the same, I feel so stupid, told by a very uncaring ‘Customer Service’ person at LiveLong that I’d signed to say I would have an account with them and should have cancelled within 15 days – but you cannot make contact with any of the companies that they ‘change’ to, emails bounce back, telephone numbers are short-term numbers, (that I can now buy, if I wish!!). I’ve changed my credit card with my bank, but even that may not stop this scam, as they change their names. £152 down at the moment, and at my wits end on how to stop this. How stupid can you get, just trying to improve my health, now I’ll probably ruin it for good worrying about this.

thanks alot too every1 who posted messages, i was just going to submit my card details when i thought i should check on google for customer reviews, you have saved me alot of time and money. funny thing is i don’t even need them, thought id have them for free and truth be told you don’t get NOTHING for free in this life so im staying away from any scams like this in future. thanks agen

hi i to have had problems with this produck.. i have also been in to my bank as i have in total had £209 ponds taken out of my account with out permission and all from different people of companys from sweden. my bank are saying the isnt anything they can do at this point in time. ive tried to contact the company by email but no response yet just another £ 78 pond taken from my bank account does any one have any way in which they have have made contact and had this stopped please so i can stop mine .thanks terri

Whatever you do DO NOT go for this, I’ve just noticed on my statement a charge of €165 for this and the free trial was only €3.99. I have contacted my bank regarding this and they will be sending out forms to prevent anymore payments coming on my card. It would appear that all affliated companies have your credit card details and can take payment when sending out free trials. As advised by my bank it supposidly says in the small print somewhere that charges will apply. Worst thing is they don’t even work!!!!

I do not wish to continue with paying for these tablets which do not work could you please stop taking money from my account

update
Just tried to call thermothinplus all phone lines are dead on the numbers given, sent several emails

i unfortunatley placed an order 24 hour ago with thermothinplus acaiberry it looks like i have been victim to this scam has i only just found this site,anyone with info to help cancel this asap will be appriciated

Complete con in there blurb they state that to get any reasonable result you have to use the product for 3 months plus but then only give you 14 days to return the product for a refund.

This scam should be reported by all to TRADING STANDARDS. does anybody know the parent American company behind this, as I think people in the UK are only agents.

It clearly states free trial on the web site so most people feel that they will only be charged for future purchases. This is not the case you will be charged for the initial product THEREFORE IT COULD NEVER BE FREE.

I too have been scammed through so called small print, however I have managed to do a live chat with a agent at acai burn and have cancelled all the sister companys of acai burn taking money out of my account. It did take me 3 attempts as they asked me to call a number first and I said can you do it now and they did. You do need to ask for a cancellation number or they will not give you one.The website is http://www.premiumacaislim.co./contactus.php. Good luck

On 10th August ’09 I placed an order for a SUPPOSED wonderdrug called Acai Berry with http://www.acaiberryexclusive.com. I will immediately confess that I did not read the small print thoroughly enough. I since have suffered FOUR deductions totalling roughly £330 (£82 each time) from my credit card! I had unwittingly signed up to a continual supply of this product! It was only today (2nd October 2009) on receiving a package in the post, did I realise my mistake! I opened the parcel to discover a tub of acai berry pils and a bill for £82 (which had already been deducted nearly a week ago – along with the other payments!!!). I felt sick and, to be honest, cried as I can ill afford this! I immediately phoned the company (which has different names on each invoice! With the first invoice I was apparently dealing with TRADING PLANET LTD, whilst the second invoice I was dealing with HEALTHSCIENCE. I told the call centre person that I was recording the call. I asked for the name of the person I was speaking to and explained my predicament. I immediately cancelled my order with the company and was given a cancellation number. I asked about a refund and was told to expect an email regarding my refund in the next 2-3 days. I then asked to speak to a manager and the call centre person said he could not help me. He then hung up. I rang back and the next person told me I would not get a refund and then hung up on me when I asked to speak to a manager. I immediately phoned back and, by chance, got the same woman. She hung up again. I phoned again and the next person again hung up on me. Each time I remained relatively calm and stated that I merely wanted to speak to a manager! Each time I recorded the conversation. The last person I spoke to told me I could not speak to a manager and just directed me to the website (www.acaiberryexclusive.com). I have put the whole thing down to stupidity on my part but I wish to warn others! PLEASE avoid this website as it is a complete scam! I do not want others to suffer such a financial loss as I did. I am a mature student and, as with most mature students, am financially struggling; so this has put a severe dent in my budget. The other thing I wish to mention is the refund policy. It states that ‘You’ may receive a refund up to 30 days after Your order. But they craftily did not bill me for the first order until the 27th September and then billed me for the next order the following day (28th September). What I am trying to get at is that I believe they deliberately left the billing of the first order until the second order was due so that I would not reminded in time to cancel the order! I hope this makes sense?! Please warn others! Catherine, Ireland.

COMPLETE SCAM !! EVERY WEEK ANOTHER PAYMENT TAKEN OUT OF MY ACCOUNT. JUST SEEM TO GET HOLD OF ANYONE AT ACAIBURN! I AGREE WITH ONE POOR CUSTOMER, YOU WILL LOSE POUNDS BUT ££££ NOT lb’s!!!!

I too was scammed by these companies, worte to BBC Watchdog, in the end just had to report credit card as lost requesting NEW account and suspected fruad! Found this website i think it’s american but they have been scammed too, they can list Most of all the bogus companies with e-mails and telephone numbers and the same story. Hmm, the next time you want to loose weight take a minute and decide wether it’s in lbs or £££.
Please check it out

http://www.complaintsboard.com/complaints/acaiburn-trislim-coloncureus-healthmember-c244349.html?sort=datea&page=2

Isent for FREE TRIAL was not told had to cancel within 14 days they have went into my card and took out £89 WITH OUT MY CONSENT. Inever even got the pills.Iam very angry;so dont be cought out like a lot of poeple. I have contacted the JUDGE AT THE SUNDAY MAIL hope he will be able to help me.

Wow! These guys are BAD NEWS!!
It’s a shame that AcaiBurn goes to such lengths to scam money off it’s customers when the product is actually good.
Like every one else I order the free trail and then started getting small charges on my credit card from an endless variety of names that I had never heard of or signed up for. So add these to the list of ones to watch because I bet these names change on a weekly basis:
VH Access, Heathmember, WebAccess, and MyDietPartner.com

I just spent over an hour on the Live Chat (https://www.acaiburnpremium.com/contactus.php) with an agent and FINALLY got her to cancel the “subscriptions” that I never signed up for but that me and everyone else is being charged for.

It’s madness because there was one, MyDietPartner.com, that she could not cancel and I will have to call up to see if I can get canceled. Why?! Why can she cancel all but this one? I never wanted anything to do with this “affiliate”. I never wanted anything to do with ANY of this scam-sites fraudulent “affiliates”

When I asked her just what I am supposed to be receiving for all these charges, she had no idea.
But she did give me some phone numbers to call and who knows they might even work. So I’ll see tomorrow when I try to get me money back!

Shame on this company for destroying the credibility of a decent product!

Hello,

If there was some confusion about your subscription, we honestly didn’t mean to inconvenience you in any way.  Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

I just rang acai burn in america and cancelled my account..howver this is after $150 dollars were taken from me without my permission…what a joke.
last time i ever buy off internet

Cannot contact anyone at Acaiburn Company. ‘Phone numbers I have been given are ‘out of order’. It is a complete scam! Received so-clalled ‘free’ trial and was charged in excess of the amount quoted for international shipping. Was also informed my account would be debited each and every month with $49 for further supplies which I neither ordered nor wanted. Told them to cancel immediately but have found my account has still been debited with other amounts from some of
their associated companies for which I have received nothing in return. Have had a load of trouble contacting the companies involved to cancel but am still not confident that they have followed by instructions. Credit Card Company says I must show proof of cancellation before they can stop or recall payments. Apparently I should have read Acaiburn’s terms and conditions before even requesting a free sample. I wish I had never heard of them! I still need a contact number for their Customer Services. Can anyone help with this?

Ordered the free trial which cost me £9 3 weeks ago but today i have just been charged £50.43 by improvehealth!!.
Contacted Acaiforce who said it stated in the terms and conditions that it was a 14day trail and you recieved a 30 day ammount and should of cancelled within 14days and sent the remaining pills back!.
the cost of the renmaing pills is $79. waiting for there free phone number to open 0800 680 0623……..not holding mush hope!
Also cancelled the account! ABSOLUTE SCAM

Send support@viv3.com an email that clearly states in the subject box cancellation of both MEMBERSHIP & PRODUCT RELATING TO whatever product you subscribed to…..

Viv3 will return an automated email – respond again but put the reference number in the subject box too this time with the original text and keep this string for your own records. Viv3 will deny links with other companies but they are one in the same and work from the same office in West Lothian.

Yesterday I got a positive response from Viv3 offering me a refund on receipt of the email below

IMMEDIATE REFUND OR LEGAL ACTION WILL BE TAKEN – FW: [#BGI-592387]: Cancel and return acai burn trial

I have just spoken to ‘Percy’ on your not too helpful cancellation helpdesk and he put the phone down on me.

You will see from the email below that I have an email that you have acknowledged and confirmed the cancellation of both my membership and product supply of both Life Cleanse and Acai Burn (note the header for Acai Burn and your ref number) Since then you have continued to extract money from my account through various compainies that all link back to Viv3 e.g. Healthmember, VH Access, Wellbhealth and most recently Elite Acai and Easy Kit.

I would like you to respond to this email and refund all monies to my account from the 3rd of Aug.

I await your action and immediate response.

I have instructed my credit card company to no longer allow any transactions to be debited to my account and to proceed with a formal claim for a refund of those transactions dated 18th Aug and 2nd September.

I sent it to support@viv3.com and copied it to the following support@acaiburn.com and clay.douglass@viveraglobal.com; hostmaster@viveraglobal.com; mitch.platt@localbillinglimited.com

I responded with:

Dear Viv3 Customer Services

Thank you for your immediate response on receipt of my last email.

From your response I understand that you have:
1. cancelled my membership with regard to the Life Cleanse and Acai Burn product from today 18th September 2009
2. cancelled any further deliveries of the above product from today 18th September 2009
3. nor will you or any of your associated companies will approach my credit card company and use my credit card details in an attempt to debit my account with either membership or product costs.

If I have understood Viv3 correctly and receive an email of confirmation from Viv3 stating such I will accept the offer of the refund with the condition this is processed immediately. Until this is completed the status of this complaint will remain open.

I now wait to see if the money appears in my account and if any other ‘associates’ try and debit my account around 2nd Oct. To be honest I have lost about £170 but I shall be so relieved just to stop Viv3 and associates from debiting my account any further.

Good luck

this is purly a scam to get your money. if i could i would burn down there headquaters. There are worse than doggy builders in that they are too afriad to answer any messages, e-mails, they use fake phone numbers. Honestly i wish i could get a chance to rob them as all they are is petty thieves. DO NOT BUY!!!!!!

Cancelled my “free ” trial,sending the pills straight back after i read about the scam on the net. My card company phoned to tell me Acaiburn were trying to take money out and put a block on them. When I complained to Acaiburn they said I needed to wait to hear from the warehouse in Bedford…who have no telephone number!

I have heard no more until this morning my card company phoned to say another company was trying to remove small amounts eg, £1.97 and £4.35 and we discovered this was Acaiburn using several other names for these so called health checks and web bonuses. I am waiting to cancel these having been given the phone numbers.
I, too have just written to Watchdog so hopefully “Annie” will flag it up.

Not sure whether the supplements are working or not, I hit the gym pretty hard and have increased my work otu since I’ve been using the pills so I can’t say. The emails I’ve sent are to support@acaiburn.com and support@wu-yisource.com . Are these the same contacts you’ve snt emails to? I’ve also contacted the BBC’s watchdog and will be putting a stop on all card payments to this company.

Hi,
I signed up for the 14 day free trial using the debit card for my current account to pay for the shipping which shot up from $4.99 to $14.99 after I had put my card details in. This was stated on the page in tiny print I later realised! Then after the pills arrived I fell upon one of these web sites, in panick I made them cancel the agreement but they said I had to pay for the months tablets, I said I would said send them back, they said makes no odds it is in our terms and conditions, true enough in tiny print it is stated on the page! I cancelled the 3 months tablets they were about to send thank god! I have been charged by them £48 and I have another couple of companys taken a couple of pounds each out of my bank account each month, I have recieved nothing from these companies! I am going to close my bank account and open another one as it is the only way to stop the thieving, cheating, missleading, fraudalent Acai Burn!

I sent for free tablets although I received a bill for £9.13. I went
along with that thinking that I might be mistaken. The pills were for
my wife who in 3 weeks is still roughly the same weight. I did not
intend ordering more because of this. However, this morning I received
a call from my bank regarding possible fraudulent activity on my
account. The bank had received, from Germany, a withdrawal(?) of
£50.30 from my bank. I don’t know how the system works but I can
certainly not afford amounts such as this as I am a pensioner.. I
can’t believe this has happened. I read on the internet about some odd
goings-on regarding the company. I realise that there may have been
some indication in the small print but I have poor eyesight and was
unaware of it.

Stay clear of Acai Burn, all i have had since purchasing a free trial from this company is hassle and money taken from my account. I wish i found this site earlier and bought from one of the companies that has good customer reviews.

I’m feeling so sick that this can happen. What legal rights do we have? I’ve just , this morning, received notice of a payment for £50.30 which I must pay. I did not to my knowledge sign up for ANYTHING.

spent all day trying to stop the same scam Ive been conned in same way as people in reviews since may.Credit card company little help.Want copy of contract which I never knew I had entered.So far had about £120 deducted and received nothing. changed my credit card number in july but still being charged every month.If l cancel credit card completely will I have no one to sort out the scam?so far they been pretty useless .
if anbody has any ideas of how to escape this nightmare please send a review.

I also got scammed on this one and each month they are taking small amounts of money out of my account for so called healthchecks and website usage which I no nothing about and if you ring them the charges are incredible, STAY AWY AT ALL COSTS

Yes Lorraine – this is a con. I’m having the same problem – I asked for the trial cos of £4.99 and had money taken ou of my account which I asked to be refunded which I’ve had when I sent the products back. I also noticed some small amounts of other being taken out of my account. When I spoke to them about it they told me that in the terms and condition I agreed to sign up with some other companies; one being Insider Secret whom I rang and they cancel that membership. There are another 2 transactions coming out of my account which I need to cancel but I have no telephone numbers for these so each month these amounts will be coming out of my account. In theory I am paying these money for nothing as I’ve nothing come in the post since – this is a nightmare!

I also asked for a free trial worth 4.99 they charged me member costs of 4.99 on top of this and few weeks later sent 3 bottles which I didn’t ask for and charged me £35.I sent them back and asked for my account to be closed and 2 weeks later found another £35 had been deducted and nothing sent this time.Got in touch with the credit card company who advised to contact the chargeback and retailer dept for the credit card so they can cancel the membership as cancelling the card will not stop payments going out-TOTAL SCAM!

Dreadful scam – have been told my “account” now cancelled but don’t trust them. Have asked my card company to refuse all further payments.

how do i stop them from taking money from my acont

i asked for a free trial that cost £4.99 recieved the goods. however now 2 months later ive been sent another 3 bottles and started to wonder if the company had taken monies from my account. I checked the bank they had taken £120 in two months for no reason and i had cetainly not authorised this. Ive tried to contact them and get a refund theyre saying its in terms and conditions they just automatically charge you every 90days so you dont run out of tablets. I didnt sign up for this. Please dont get caught out thers no free trial its a scam. The company trades un ghs and when i calledits a front for them and this company has nothing to do with them. The sales person advised to cancel my credit card as there a fraudulant company

Biggest con ever, do not sign up as I now have had £160 onto my credit card, made several phones to the company… 30 day guarantee doesn’t exsist even though they advertise this! Told I was getting a refund, then i’m not. BEAWARE